What Is The Policy For Turning Water Off For Non-Payment?
The City has a strict turn-off policy that is designed to protect responsible customers, like you, from being burdened with the costs of delinquent customers. You must pay your current bill in full by the 20th of each month. After the 20th, a “Delinquent Notice” will be mailed out letting customers know that their bill is past due. A $10.00 late charge is assessed on past due bills that are paid after the 20th. Past Due bills will need to be received no later than the 10th of the following month (during office hours) to avoid a customer’s water service being shut-off. If a customer’s water service is shut-off due to non-payment, they will need to pay the account in full.
