What is the procedure for a dispute concerning a failure to supply?
The Oilcode takes into consideration the potential for commercial damage that may flow as a consequence of a failure to supply declared petroleum products. Of course, the Act broadly covers refusal to deal; however, due to the potential upset to business upon a failure to supply, the Oilcode gives the DRA the power to get involved quickly in disputes about failure to supply. Where the DRA is asked to attempt to resolve a dispute about a failure to supply, the DRA may ask the wholesale supplier to provide records regarding the failure to supply, to the DRA, as soon as practicable but within six hours. This requirement reflects the urgency of supply issues. The following diagram illustrates the scheme for resolving refusal to supply disputes.
