What is the procedure for counting cartons before signing for a shipment and how do I make claims?
Counting cartons when signing- It is the receiving persons responsibility to verify carton count (not skid count) of all incoming shipments. If this is not done and if there is a shortage later that has not been noted on the POD, no claim can be filed. Marking the delivery receipt subject to count does not take away customer liability. All cartons must be counted and signed for. Damaged cartons when signing- The receiving person must note all visible damages on delivery receipt as well as call the delivering terminal within 48 hours to arrange a damage inspection. Once the inspection has been done, the customer will need to call into Cengage Learning customer service to advise them of the damages and fax a copy of the inspection to the customer service representative. If this is not done, no claim can be filed. If the damages are not visible when signing in the shipment, then the customer will need to call the carrier immediately and advise the carrier of the damages. The carrier then
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