What is the procedure if I need to file a claim on my new or used car service contract?
Getting repaired and back on the road is so simple. If your vehicle breaks down or is in need of a repair, take it or have it towed to any licensed repair facility and present your service contract agreement to the Service Department. After they diagnose the problem with the vehicle, they will call our claims administrator toll-free for authorization for your covered repairs less a deductible where applicable. Our administrator pays all covered claims directly to the repair facility of your choice with a check, therefore, you do not have to pay for your repair and wait to get reimbursed. It is that simple. Repair facilities are paid quickly and efficiently over the phone via corporate credit card.
