What is the procedure of contacting the hotline?
The technical hotline is an e-mail-service operated by PTV that may be contacted • in case of program errors of the latest VISSIM version that cannot be solved by a procedure offered in the manual or in the FAQ section. • by trained users of our clients that have signed a software maintainance contract with PTV directly.In case you’ve purchased the software through any of our agents, please contact them directly for any enquiries. Please use the technical hotline contact form in order to provide the relevant information. That way you contribute to a fast and efficient hotline service as we get essential hotline information already through your first contact. This information must be included in a hotline enquiry (see also manual, chapter 14): • Name, city and country of your company • PTV client and dongle no. • Version number of VISSIM incl. service pack no. (e.g. 5.20-04 – see title of main VISSIM window) • Operating system incl. service pack no (e.g. Microsoft® Windows® Vista Busine
