What is the proper procedure for retailers to follow when validating lottery tickets?
When you present a ticket for validation, all retailers must follow these simple steps: • Check whether tickets are signed before validating. • If tickets are not signed, ask the customer to sign them. Retailers cannot validate tickets that are not signed. • Tear through the bar code of all paid-out tickets, and return all validated tickets, winners and non-winners, to customers along with the corresponding validation slips. • Keep clutter away from the lottery terminal or Instant ticket device and the printer. • Ensure the lottery terminal customer display screen is readily visible to the customer at all times.
