What is the reservation procedure?
All reservation requests will result in a new screen showing an Confirmation Number which should be kept and used with any future correspondence with Travel Reservation System. Some hotels do not confirm reservations immediately – the reservation status will be ON-REQUEST. In this case, the email you receive from 1st-berlin-hotels.com Reservation System will not contain a confirmation number. To check the status of your reservation you should go to your Profile/Itinerary.
A.6. The visitor of ClickToHotel sends a reservation request directly to the e-mail address of the advertised accommodation property by visiting property’s own web page (i.e. via the web site of the property). The accommodation personnel responds to the visitor’s own e-mail address to confirm availability – ClickToHotel does not interfere in any manner in communication between visitor and property. Therefore any complaint of the visitor should be brought to the attention of the property management and not to ClickToHotel. However, the visitor may send an informative message in case the conditions of the advertised property do not correspond to the content of its web page.
4 A: A pre-payment equal to one night’s lodging including 8% lodging tax or one-half of the entire stay, whichever is greater, is taken approximately 35 days prior to reserved date. A credit card is required to make a reservation for security, however, a personal check may be sent within five (5) days of making the reservation so that it is received at least five (5) days before arrival. 5 Q: What is the Cancellation Policy? 5 A: It varies from 3 days prior to arrival date (non-event, non-holiday periods) to 14 days (event and holiday periods). Longer cancellation periods apply when two or more rooms are purchased together. 6 Q: What happens if I cancel late, you know, inside the cancellation period? 6 A: No refund can be issued unless we are able to re-sell all of the rooms for all of the dates you reserved. 7 Q: Don’t you make ANY exceptions? I mean, there could be a last minute emergency, a personal or family illness, bad weather, or car trouble. It would be impossible to give the r
