What is the return process for merchandise purchased from Diamondback Tactical®?
For returned items, you must first contact a Customer Service Representative to receive shipping instructions and a Return Merchandise Authorization (RMA) number. If you do not obtain an RMA number before returning merchandise, we cannot guarantee that your return will be handled in a timely manner and it will be automatically subject to a 15% re-stocking fee. If you do need to return an item, please contact Customer Service via telephone or email and we guarantee your return will be processed within 10 business days from the date of receipt back at Diamondback Tactical®. In most cases, returns are subject to a 15% re-stocking fee, which will be assessed by the Customer Service Representative who processes your return.
