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We have noticed that there is a strong focus on scoring in most administrations although some decide not to use scores. Furthermore, many administrations tend to score too high. Methodological support may help to overcome these pitfalls. The score-system is according to the PDCA-cycle. The score is asking for steps of implementation, not for marks. The scoring system is meant to be simple (for example in comparison with EFQM) but there are many grey areas and uncertainties. The scoring system is therefore one of the issues at stake in the current process of CAF revision (to be finalised in 2006).
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What is the role of scoring?
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