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What is the service level agreement (SLA) for Integrated Access?

April 26, 2017Agreement Integrated level service SLA

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What is the service level agreement (SLA) for Integrated Access?

1 Answer

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10 Posted

Covad’s goal is to provide 100% service availability during non-maintenance periods. We strive to provide the best possible service for our customers and to avoid unanticipated service disruptions. If you report problems or interruptions that make your service unusable for more than 15 total minutes in any 24-hour period you may be eligible for service credits. Please see Covad Integrated Access SLA in the Covad Customer Policies for details.