What is the technical/customer support training process for employees?
Technical/customer support agents in India are: • Certified • Experienced • Trained and motivated • Save expertise in multiple technologies • Skills in communication and etiquette • Customer friendly There is a technical/customer support training process that all agents go through which covers the various aspects of providing solutions. • The technical /customer support training process starts with customer care & etiquette, language and accent, and technical knowledge (Generic & Client Specific). • The next level encompasses effective communication and team building skills. • Only after this training is completed can the agent begin the customer support process.
