What Is the Value and Risk When Technology Is Woven Into the Business Fabric?
Building customer-driven self-service processes with Web-enabled applications that use real-time data requires a rock-solid and secure infrastructure. This type of always-on infrastructure is costly. The expense comes from its intensity – the volume of transactions it has to support and the number of devices such as kiosks, PDAs and pervasive edge devices like RFID tags connected to it. The value of these investments comes from the reduction in labor, improved customer service, market share gained, or dramatically improved supply chain and operations productivity.
