What is Wells Fargos approach to small-business banking online?
We want to help customers achieve financial success by providing tools and information to manage their business. Wells Fargo has nearly 18 million active online customers. How many are small businesses? We have about 1.7 million small-business online users, which is about 70 percent of our total small-business customers. That number continues to grow by double digits each year. Describe Wells Fargo’s small-business approach online vs. at more than 10,000 bank branches. While overall customer transactions have moved to the Internet, a significant number of our customers still go to a branch. Most small businesses use multi-channels: They may start online, but they’ll talk to a person at a branch or by phone. Many business owners don’t have set hours, and we want them to bank on their hours, not ours. What do small businesses want from a bank online? Customers are looking for general information about business – how to start and grow a business, how to get credit. They also do a lot of s
