What kind of information should a complaint convey and why?

complaint convey
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What kind of information should a complaint convey and why?

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The Noise Management Office documents noise complaints by obtaining information from the caller about the nature of the complaint, time of the occurrence and location of the caller’s residence. Staff uses this information to determine the probable activity responsible for the complaint and, when requested, provides a report or a letter to the caller. The letter or report may include the original complaint and flight track map(s), as well as a response that identifies the aircraft and activity responsible for the call (arrivals, departures, engine run-up, etc.), any available meteorological information (an important factor in aviation activities), and runways in use at the time of the call. Staff may also be able to provide information on unusual noise events and, if appropriate, any action the Noise Office may take.

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