What kind of problems are likely to be raised as grievances?
It will vary from business to business, and could cover anything from arguments over who washes up the tea mugs to resentment over favouritism or poor management. But changes in working practices, terms and conditions (including pay), and problems over personality clashes are common. It is important not to ignore or dismiss grievances, no matter how trivial they may seem. Not only can they affect productivity and morale, but you could now risk serious legal consequences if you fail to do anything about them (see question eight).
