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What kind of quality controls are in place to ensure that your personnel comply with the Fair Debt Collection Practices Act and other applicable consumer and collection laws?

April 26, 2017collection comply controls debt ensure fair personnel practices quality

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What kind of quality controls are in place to ensure that your personnel comply with the Fair Debt Collection Practices Act and other applicable consumer and collection laws?

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We provide a complete orientation including a study of the Fair Debt Collection Practices Act, collection tapes, computer manual, policy and procedure manual and follow-up testing. The collector then works with a supervisor for a week and then the collector’s work is monitored on an ongoing basis. Continual training is provided through school seminars and association seminars.