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What kind of training will UC Davis provide to help staff prepare to be successful in the shared service center?

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What kind of training will UC Davis provide to help staff prepare to be successful in the shared service center?

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Without a doubt, training for shared service center employees is of vital importance for success. Staff need to be well versed in customer service, new policies and procedures, and adept at using core and supporting technologies. Greater efficiency and productivity in processing transactions follows. Cross‐training and back‐up are built into the business model. While increasing productivity is one goal of the shared service model, providing interesting, value‐add work and career paths for our employees is another. Both goals are vital to shared service success. The Shared Service Center Program Management Office (PMO) and Staff Development & Professional Services have collaborated to develop a certificate series targeted specifically to employees who are interested in working in a shared services environment. This series has been designed to be action‐focused and includes an overview of shared services and topics such as identifying transferable skills, resume writing, interviewing, cu

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