What kinds of records does the Ombuds Office keep and what kinds of reports does it make to the Chancellor and/or VCAA and administration?
A. No formal records will be kept of any proceedings except the Formal Hearing. When a matter has been successfully completed — be it resolved, withdrawn, moved to another procedure, decided and ordered, or concluded in some other way — records will be maintained to ensure the enforcement of the final agreement or order and to keep track of the number and type of matters handled by the Ombuds Office in any given time period. The records maintained by the Ombuds Office will not relate in any way to, nor will they be available to any persons involved with, any personnel file or proceeding except as may be directed by a court of law pursuant to formal process.
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