What must I do to avoid disconnection of my utility service for non payment of bills?
The first step for the consumer is to contact the utility company by calling the number on the front of the bill to attempt to negotiate a payment agreement. If you cannot reach an agreement, contact RCA Consumer Protection Staff immediately. We will use all reasonable efforts to prevent termination of service. Consumers are urged not to wait when dealing with possible termination of service. It is far more difficult to resolve complaints once service has been disconnected.
