What must the unauthorized carrier do after it receives notification of a slamming complaint?
• Inform the customer of the 30-day absolution period. • Refer the customer to the state RGA or, if appropriate, the FCC Consumer Information Bureau. • Remove the unpaid charges from the customer’s bill. • Refer the complaint to the RGA for resolution. • Provide proof of verification, if available, to the RGA within 30 days of notification of the complaint, or sooner if required by state rule. • Depending on the resolution of the complaint by the RGA, comply with all relevant liability rules, absolution procedures, and reimbursement procedures.