What obstacles have organizations faced when increasing the diversity of their workforce?
In most cases, when increased diversity is not matched with greater efforts to change the organization’s culture and climate, it leads to negative outcomes like conflict, disengagement, low morale, discrimination, and turnover. The enormous legal and financial implications of these outcomes are motivating diversity practitioners and scholars to try to understand how to create the right kind of inclusive climate. One in which negative outcomes associated with increased diversity are minimized and positive outcomes—like innovative decision making, cultural learning, and engagement—are maximized. Q: You mention negative outcomes of increased diversity, when many people only talk about it in the positive. Why is that not always the case? Research shows that increasing diversity in an organization can also increase employee conflict and discrimination, especially at first. So, organizations may not be able to leverage the benefits associated with increased diversity to enhance performance—u