What problems are TD bank having?
At TD Bank Financial Group*1, our goal is to provide a comfortable service experience for each and every customer. We appreciate your business and are dedicated to building long and satisfying relationships with our customers. When you have concerns about your banking relationship, we encourage you to let us know, because your satisfaction is our primary concern. The customer problem resolution process is our way of ensuring that your problems or concerns are addressed in a consistent and comfortable way. Step 1 Contact us in person, by telephone, mail or email Tell us about your problem or concern in the way that is most convenient for you. You may contact a Customer Service Representative at your local branch, or the business unit responsible for your account. You may also speak with one of our Telephone Banking Specialists, 24 hours a day, seven days a week by calling 1-800-430-6095. If you prefer to tell us about your problem in writing, you have the following options: Mail: Custom
Customers Steaming Mad as TD Bank Issues Remain Unresolved by KYW’s Ian Bush TD Bank customers were still frustrated with the bank on Thursday morning as the issues from Wednesday remained unresolved. A bank spokeswoman says the problem resulted in a delay in what they call “overnight transaction postings” — when debits you make or direct deposits you receive are reconciled with your account balance. But customers have reported incorrect balances and unavailable funds. And on Thursday morning the bank’s toll-free help line was experiencing technical difficulties, perhaps from the crush of calls. The problem has been especially acute as end-of-the-month paychecks that would normally arrive via direct deposit in the early morning hours of Wednesday still were not posted to many accounts as of Thursday morning. Some TD Bank customers say they’ve been having account issues for several days, which coincides with the end of the transition period that saw Commerce Bank merge with TD Banknort
TD Bank said Thursday morning that it was still experiencing problems with its computer system, which is not allowing customers to access account information. “Unfortunately, we experienced an unusual delay in our overnight batch posting again last evening,” TD said. “We are working nonstop to resolve this issue. We are sorry about the inconvenience and we thank our customers for their patience and understanding.” The bank said customers can see account balances as of Wednesday evening and that it expects to complete transaction processing and have current account balances later today. The bank said it will reverse fees, charges or interest incurred as a result of this disruption. “We are working to solve the problem as soon as we can,” TD said. “We have empowered our employees to work with customers individually to resolve any outstanding issues that arose as a result of this delay. We continue to operate on full tilt to get this resolved.” Sources:
