What recourse does a consumer have for poor service or overcharging?
The FTC and state licensing boards regulate funeral service. In most cases, the consumer should discuss problems with funeral director first. If talking with the funeral director cannot solve the dispute, the consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediated disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered.
Funeral service is regulated by the FTC. In most cases, the consumer should discuss problems with the funeral director first. The consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered.
The complaint should first be given to the funeral director that served the family. If the situation is not resolved to your satisfaction, then a complaint should be filed with your state’s board of funeral service, or with a consumer complaint department of the state attorney general’s office. In most instances, the complaint will be resolved by the funeral director.
Funeral service is regulated by the Federal Trade Commission and state licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered. (To contact FSCAP, call 708-827-6337 or 800-662-7666).
The complaint should first be brought to the attention of the funeral director that served the family. In most instances, the local funeral director will resolve the complaint. If the situation is not resolved to your satisfaction, then a complaint should be filed with the Alabama Board of Funeral Service, or with the consumer complaint department of the state attorney general’s office. If we have failed to answer any of your questions or if you need any information, please do not hesitate to contact us. We feel that the more information that the consumer has, the better prepared they are to make decisions.
