What rules must telemarketers follow when they call?
The CRTC has rules for telemarketing calls. For example, at the beginning of a call, the telemarketer must tell you why they’re calling and identify on whose behalf the call is being made. Telemarketers may only call you within specific calling hours. There are also rules limiting the use of Automated Dialing-Announcing Devices (ADADs). The full set of Rules can be found on the Telemarketing information page in the Consumers section of the CRTC website. You can also read a condensed version of the Rules in the National Do Not Call List and Telemarketing Rules.
