What should an institution do if a test administration is interrupted and Major Field Tests Online Customer Support is closed?
If the proctor cannot troubleshoot the problem using the manual, the test can be resumed when Major Field Tests Online Technical Support reopens, Monday-Friday, 8:00 a.m.-6:00 p.m. Eastern Time (New York). You can contact Technical Support at 1-800-514-8491. The student will resume the exam at the last unanswered question with the exact time remaining when the interruption occurred.
Related Questions
- Is there a test system to allow institution support staff to become familiar with online application so that they can provide documentation and answer student questions?
- What should an institution do if a test administration is interrupted and Major Field Tests Online Customer Support is closed?
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