Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What should I do if I get an error message when I try to transmit my NPI in an eligibility, claim status inquiry, referral or precertification transaction?

April 26, 2017claim eligibility Error Inquiry message NPI referral Status transmit Try

0

Posted

What should I do if I get an error message when I try to transmit my NPI in an eligibility, claim status inquiry, referral or precertification transaction?

1 Answer

0

Posted

In these instances, you should confirm that we have received and loaded your NPI into our database. You can confirm that your NPI is in our system by logging in to our secure provider website and selecting “Update Profiles.” Then, select the NPI tab. Any NPIs you have submitted to Aetna that have been loaded into our database will be on the first screen.