What should I do if I get locked out from a MyMathLab test?
Always try to take the test from a reliable internet connection to minimize the possibility of a technical problem. When taking an online test don’t navigate away from the test, don’t close the test window/tab, and don’t use the browser’s back button! Doing so will cause the test to lock up. If you do get locked out of a MML test you MUST: • Immediately email the Prof. from your Clark Student Gmail. INCLUDE your course number (MATH ###) in the subject line and full name in the body of the message. • Watch your email closely for my reply. I check email frequently while quizzes are accessible. • Complete your test a.s.a.p. (within the following few hours) after your test is unlocked. You must submit it by the due date/time. Any quiz that has been open for 12 hours will be submitted automatically and graded “as is”. Disclaimers: • I reserve the right to refuse your unlock request at my discretion. • Although I check email frequently there is a turn around time. If you get locked out of a
