What should I do if I receive and deposit a check through the Cash Receipts office for an invoice processed through Central AR?
You will need to create a credit memo in Oracle Receivables against the invoice choosing Deposit in Cash Mgmt as the reason code. Payments made on invoices created in Oracle AR should not be deposited on a credit voucher through the Cash Receipts office. Checks should be delivered to out Holyoke address or sent directly to our Bank of America lockbox address.
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