What should I do if my anti-virus and anti-spyware application flags Family Cyber Alert files as suspicious threats?
Most anti-virus or anti-spyware applications can correctly distinguish between legitimate monitor tools and spyware. However, there are some security applications that may falsely flag monitor control software including Office Cyber Alert as spyware or potential threats. If you receive warning message about Office Cyber Alert, make sure you choose to allow Office Cyber Alert to run and not to delete Office Cyber Alert files. Security software programs provide the user with the ability to exclude Office Cyber Alert from future scanning. Please configure your firewall or security programs to exclude Office Cyber Alert from future scanning and deletion. Make sure you allow Office Cyber Alert to access Internet and send information if you use real-time alert feature. Click here for the Step-by-step Guide on how to configure your specific anti-virus & Anti-spyware program. If you have any question, please feel free to contact us at support@itcompany.
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