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What should I do if my EasyPay MetroCard does not work?

April 26, 2017EasyPay MetroCard

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What should I do if my EasyPay MetroCard does not work?

2 Answers

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A. When an EasyPay account is not in good financial standing, the MetroCard will not work. Therefore, first make sure your EasyPay account has money in it. If you believe your card is damaged, you can call the Account Service Center at 1-877-323-RIDE (7433) to request a replacement.

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A. When an EasyPay account is not in good financial standing, the MetroCard will not work. Therefore, first make sure your EasyPay account has money in it. If you believe your card is damaged, mail it to MetroCard Customer Claims, 2 Broadway, 11th Floor, New York, NY 10004.