What should I do if my recipient does not receive his or her Giftcard in the mail?
If the Giftcard has not arrived at the recipient’s address within 10 business days, you should call us to verify the order and confirm that the recipient address and other information that we have for your order is correct. When you call, please have your order number and the credit or debit card number that was used to order the Simon Giftcard. • American Express Simon Giftcards: Call us toll free at 1-800-331-5479. • • For Simon Visa Giftcards: Call us toll free at 1-866-300-9401.
