What should I do in case of loss of password of my SecurBackup account?
You should contact SecurPC Lda, through the email suporte@securpc.com and identify yourself through your username and your personal identification elements provided at the subscription time. In alternative, though the Web page of the service accessible at the address http://backup.securpc.com you can access the functionality “Forgotten your password?” and follow the instructions to request your new password. Your new password will be sent through email to the address provided at subscription time. However, it is not possible forSecurPC Lda to recover your data encryption key required for access to the stored data. For reasons of absolute confidentiality the encryption key is strictly confidential and exclusively known by the client. If you have selected the default option setting your encryption key identical to your password, it will be lost and you would not be able to decrypt your backup data. At the installation of the client application program, you should have ensured that you ha
