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What to do with cancelled or rescheduled events?

April 26, 2017cancelled events rescheduled

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What to do with cancelled or rescheduled events?

1 Answer

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Promoters reserve the right to reschedule or cancel events. If this should happen, Merchandisingdirect.com will do its best to ensure you will get your money back from the promoter as soon as possible. If an event has been rescheduled or cancelled, the promoter must refund the price for your ticket(s), but not the service charges. If an event has been rescheduled or cancelled, Merchandisingdirect.com will do its best to inform you by email as soon as possible. So it is very important that you enter your correct email address when buying tickets. Tickets for rescheduled events remain valid; they can be used for the rescheduled date. Merchandisingdirect.com does not accept requests for reimbursement four weeks after announcement of cancellation of an event. For more information, please send an email to info@merchandisingdirect.com or call 0900-40405050 (€0,40 p/m; in the Netherlands only).