What tools do operators have to do their tasks better?
Operators have no-queue chat system which connects every single visitor with an operator, ensuring instant satisfaction. Operators have tools such as the push page feature; which opens up a webpage directly on the visitor’s browser, and the canned messages library; which enables operators to select and provide standard information without repeatedly typing it out for visitors. Frequently requested information can be provided by either presenting the relevant webpage (with the info) through push-page feature or by clicking on a canned message (the canned message library has no size limit, is categorized under subject and is easily accessible).
