What type of Professional Services does Blueloop offer?
As part of your Control-F1 implementation, our professional services team will: 1. Implement your branded eSupport Portal within hours. 2. Train your agents on how to use Control-F1 effectively, specifically for your support environment. The training can be done via the Web and in under half a day. 3. Train your customer support manager to administer and optimize Control-F1. This includes: branding a eSupport Portal, setting-up the intelligent Call Routing System and utilizing the Session Statistics system to manage the productivity of your web-based support center. 4. Help your marketing and sales teams to promote the value of Control-F1 to your customers, including marketing documentation, Flash presentations and a press release.
