What type of response rates do most libraries experience?
Patron response rates vary from library to library due to many variables including demographics, age of accounts at submission, and UMS services utilized. In general, within the first year, most libraries can expect to see a response rate between 60 and 70% or higher. Back to top • Where’s Jeffersonville, IN? Southern Indiana, just across the Ohio River from Louisville, Kentucky. Back to top • Is it okay that we don’t collect Social Security Numbers? Social Security Numbers are the best piece of information that the library can provide to UMS to aid in the process of skip tracing and to ensure that accounts are credit reported accurately. For this reason, we would always suggest that libraries request Social Security Numbers. Although the library cannot require this information, most of our clients have found that many patrons are willing to provide it voluntarily. If the library is unable to collect Social Security Numbers, we can still successfully process and skip trace the library’