What types of concerns do ombudsmen address?
Ombudsmen serve persons age 60 and older who live in Wisconsin nursing homes and assisted living facilities, or who are receiving community-based services under the Family Care or the Community Options Program. Most frequently expressed concerns are about substandard care, complaints about access to providers or services of choice, providers not treating consumers with dignity and respect, inappropriate discharge of a resident from a facility, as well as how to make a choice in long term care service providers.
