What types of productivity measurement criteria should enterprises use in evaluating mobile solutions?
BARADET: We have not begun to address this issue yet. We are primarily looking at it as a desk phone replacement for those workers who are out and about servicing customers. BRUMER: We have not been asked for the traditional “ROI” calculations [that were common] several years ago, but more of a Total Cost of Ownership (TCO) placeholder for a three-year timeframe including hardware, software and services. From a productivity standpoint, if you can do all of the things you need [to do] to be successful from a mobile device, then the purchase of a wireless program is the most essential item you need for your company. And in these trying economic times, wireless data devices are needed more than ever to increase [the] productivity and efficiency of all employees. CAFFERY: We look at reduction in travel time and [time to and from] headquarters, plus the ability to complete more jobs per day. HALPERT: Organizations typically look at the business and technical measurement characteristics. A f
