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What will be the role of customers in the proposed reform measure? Is the role structured by the DJB?

April 26, 2017customers djb measure proposed reform structured

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What will be the role of customers in the proposed reform measure? Is the role structured by the DJB?

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The operators are obliged to improve the customer interfaces and grievance redressal mechanisms. They would be obliged to ensure that each customer’s grievances are handled timely and effectively.