Whats the difference between inbound and outbound centers?
Literally, an inbound center is one that handles calls coming in from outside, most often through toll free numbers. These calls are primarily service, support, and inbound sales. An outbound center is one that does mainly outgoing telemarketing calls. Inbound is the biggest component of contact center traffic these days, though perversely, outbound represents the area of largest projected growth in the next few years. In truth, the majority of centers contain some element of both inbound and outbound.
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