Whats the difference between your online offerings (Home Experience/Community Experience) and the printed version for homeowners and HOA Boards?
Although the maintenance content is identical, the chief difference between the printed version and our online offerings is its scope. Home Experience is truly an after-sale communication platform. It is a dynamic resource that creates a more relevant, personalized and compelling customer experience. Whereas the content on a traditional manual is static, the online offering provides consistent content updates and sends monthly emails to the homeowner reminding to perform certain maintenance tasks. Additionally, the web-based versions contain more information that result in fewer service calls, greater loyalty, reduced marketing and operating costs and increased revenue. Such features include expanded documentation (like floor plans, HOA information, CC&Rs etc…) links to manufactured products/subcontractors websites, integration with your customer service process, comprehensive search capability, and community/neighborhood detail. Community Experience empowers HOA boards, property man
