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When a student transitions to an alumni status, what do we need to do on our end, how is the account converted to Hotmail? Will the messages automatically forward to their Hotmail account?

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When students graduate, the school must alert us of this change so that banner ads can be turned on. This is accomplished by setting an attribute called OfferID (1 for active student, null for inactive student or alumni). If the student retains the same address when they graduate, the only change they will see is the banner ads. All emails and contacts are the same. If the account is renamed upon graduation (eg. to alum.contoso.edu from student.contoso.edu) then this generates a new inbox. The student will need to manually move their email and contacts over, possibly by forwarding the email or using a POP client to download it and then manually move it.

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*Sadly, we had to bring back ads too. Hopefully more targeted.