When did the federal government start using Ombudsmen?
Federal agency Ombudsman offices were first created in the early 1970s resulting from concerns by congress, the federal agencies, and the public regarding bureaucratic bottlenecks, burdensome regulations, and the size of the government. As federal ombudsman offices increased in number, a platform for idea exchange, program development, and establishment of best practices emerged. In response, the Coalition of Federal Ombudsmen (CFO) was formed and convened their first meetings in the early 1990s.
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