When I enter my User ID, it asks me a question instead of showing my PassMark(tm) image. Why?

asks enter Id image passmark TM user
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When I enter my User ID, it asks me a question instead of showing my PassMark(tm) image. Why?

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This is to help verify that it’s really you signing in. We ask a challenge question when you’re signing in from a computer we don’t recognize.

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