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When the Ombudsmen call or visit a facility during the middle of the day, especially during the week, it disrupts program. Can’t Ombudsmen talk to residents at times that are not so disruptive?

April 26, 2017disrupts especially facility middle ombudsmen program visit week

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When the Ombudsmen call or visit a facility during the middle of the day, especially during the week, it disrupts program. Can’t Ombudsmen talk to residents at times that are not so disruptive?

1 Answer

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The Ombudsmen try to organize visits and calls in such a way as to minimize unnecessary disruption, and are willing to discuss how to best accomplish this. However, in order to be able to fulfill statutory and regulatory mandates they must have unhindered access to residents at their discretion.