When using the EEI process, I can find the person I am looking for, but am sure this person has a Medicaid ID. Whats wrong?
A. Usually the search that was submitted used information different in Diamond than is contained on the Medicaid file. For instance, ODJFS may not have the same social security number, the same date of birth, the same spelling of the last name, etc. It is wise to use more than one search. One of the recommended searches is to use the first one or two letters of the last name and the date of birth. If the person you are looking for isn’t found, then use a search on just the social security number. These searches will display all Medicaid ID’s for the search criteria submitted and you will see if the client has more than one Medicaid ID.
