When we migrate to Oracles Premier Support on December 1, will we have to sign any type of new contract to receive that service?
No, you will not need to sign any new amendments or contracts to receive Oracle Premier Support. The former Hyperion Standard Maintenance Program was subject to change, so upon renewal of your technical support contract, Oracle’s Technical Support Policies will apply. With this change, you will now receive a higher level of support, for your existing support fees. Adjustments for inflation or currency fluctuations will be applied in future renewals.
Related Questions
- Why is Oracle not migrating the Alliance Wide customers to Premier Support on December 1, the same timeframe as the Standard Support and Enterprise Wide Support customer migration?
- When we migrate to Oracles Premier Support on December 1, will we have to sign any type of new contract to receive that service?
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