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Where can a consumer lodge a complaint regarding overcharging and quality of drugs sold?

April 26, 2017complaint consumer drugs lodge overcharging quality sold

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Where can a consumer lodge a complaint regarding overcharging and quality of drugs sold?

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Charging more than printed MRP of a medicine attracts the penal provisions of Drugs Price Control Order, 1995. Quality aspects of a medicine attract the provisions of Drugs and Cosmetic Act, 1940. The FDA/ Drugs Control Organization of the State are the enforcing agency of Drugs and Cosmetics Act and DPCO at state level. Therefore, all complaints on prices as well as quality of medicines can be lodged with the Drugs Inspector of the District or the State Drug Controller. Complaints regarding violation of prices can be lodged with NPPA directly also.