Where do I file a complaint about my bank, savings bank, savings & loan association, or credit union?

• A. If a bank, savings bank, savings & loan association, or credit union was chartered by the State of Ohio, the regulation of that financial institution falls within the jurisdiction of the Department of Commerce, Division of Financial Institutions (DFI). DFI cannot address complaints against national banks, federal savings banks, federal savings & loan associations, or federal credit unions. If the financial institution has a national charter, the regulator will be either the Office of Comptroller of the Currency (banks), the Office of Thrift Supervision (savings banks or savings & loan associations), or the National Credit Union Administration (credit unions). If your complaint is with a national bank (has the word "national" in its name or the letters "N.A." after the name), please contact: Customer Assistance Group Comptroller of the Currency 1301 McKinney Street, Suite 3710 Houston, TX 77010 Telephone: 800-613-6743 Email: Customer.Assistance@occ.treas.gov Internet: www.occ.treas ... more

A. If a bank, savings bank, savings & loan association, or credit union was chartered by the State of Ohio, the regulation of that financial institution falls within the jurisdiction of the Department of Commerce, Division of Financial Institutions (DFI). DFI cannot address complaints against national banks, federal savings banks, federal savings & loan associations, or federal credit unions. If the financial institution has a national charter, the regulator will be either the Office of Comptroller of the Currency (banks), the Office of Thrift Supervision (savings banks or savings & loan associations), or the National Credit Union Administration (credit unions). If your complaint is with a national bank (has the word "national" in its name or the letters "N.A." after the name), please contact: Customer Assistance Group Comptroller of the Currency 1301 McKinney Street, Suite 3710 Houston, TX 77010 Telephone: 800-613-6743 Email: Customer.Assistance@occ.treas.gov Internet: www.occ.treas.g ... more