Where does free inclusive technical support begin and end?
The border line is slightly blurred, but generally speaking, our technical help and support is normally limited to server-side and general network issues of the website hosting service that we provide, and any issues arising on the your PC side of the service are your responsibility. So, we repair and maintain all of the remote services that you use, and you (or your IT advisor) takes care of any software or software configuration issues on your PC. One topic that causes far more support issues and requests for help than any other subject is email client configuration, and how to successfully set up an email client on a PC to collect and send email for a hosted domain. Manually Configuring Outlook Express & Windows Mail (Vista) Outlook express and Windows Mail (found in Vista) are fundamentally the same email client, and setting them up to collect and send email is virtually the same. The built in ‘Connection Wizard’ is quite straightforward to use, and if you supply the ‘correct’ info
